Frequently Asked Questions

Last updated November 26, 2023

What is a tesseract?

A tesseract is a three-dimensional representation of a four-dimensional shape. The three mechanical dimensions of width, depth, and height, being used to represent the fourth dimension of time is a perfect metaphor for a watch.

What is a hypersurface?

Similar to a tesseract, a hypersurface is a physical object in a higher dimension. The face of the Tesseract Hyper Surface shows more than just the front face measuring the time. You can also see all the layers of mechanical beauty which create its movement.

How are you able to offer such low prices?

By cutting out the middleman. This website is run by the manufacturer. This means you are purchasing the watch right from the source. We don't have expensive retail stores or salesman taking a chunk out of your wallet. We don't have to put up extra margins for international sales like the other guys do. What we have is a beautiful piece of art you can wear on your wrist coming from the artist to your doorstep.

Is the Hyper Surface waterproof?

While our watches are rated for 30 meters of water resistance, they should never be submerged in water. They are splash resistant, so there is no need to worry about rain, sweat, handwashing, and accidents. They would most likely be fine for an afternoon swim, but please don’t do that.

Why did you decide to make wooden watches?

There are many benefits to our wooden watches. They are much lighter than almost all watches on the planet. This allows for maximum comfort for extended wearing. Wood is also very strong. Due to the inherent properties of wood and the nature of handmade items, no two Tesseract watches are the same. Possibly the best reason for wooden watches, they have a much smaller carbon footprint. We get our woods sourced from sustainable, responsible and authorized forests. Using these as our primary materials and our ethical standards for packing and shipping, we have the greenest watches in the world.

How do I change the battery?

There is no battery! Our watches use an automatic mechanical design. As long as the watch is worn, the weighted motor will keep it ticking forever.

Do I have to wind my watch?

If worn consistently, the automatic engine should keep the watch charged. If set aside, it will maintain a charge for approximately 50 hours. If the watch loses its charge, simply wind it 20 – 25 times.

How do I become a Tesseract reseller? Do you have any authorized resellers?

While we appreciate you want to be a reseller of Tesseract, we do not currently have any reseller or wholesale program.

Where can I get my watched serviced?

Our watches can be serviced and any local jeweler. The fine construction and materials are designed to be easy to work with.

How often should I service my watch?

The superior design of our watches makes the very durable. With proper care, you may be able to go forever without needing to service. However, it is a best practice to bring it in to a jeweler at least every five years.

How can I ensure the authenticity of my Tesseract watch?

All new Tesseract watches should be purchased from this website. Before purchasing your watch, please ensure you have a secure connection to “tesseract.watch/”. If you are buying a watch second hand, or you are looking to sell one and have lost your certificate, we have a process to verify the authenticity of our watches. Please click here to find out more.

Processing Time

Shipments will be sent off in 1-3 business days.

What are my shipping & delivery options?

We offer free Standard Ground shipping on all orders.

Do you deliver outside of the USA?

We do not offer international shipping at this time.

Are there other shipping restrictions?

• We can only ship to the 48 continental United States and the District of Columbia.
• We cannot ship to any irregular addresses.
• Expect delays when shipping to Post Office boxes.

What happens if my order is delayed?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Do you accept returns?

All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

What is your return process?

To return an item, please email customer service at info@tesseract.watch. We will email you back a shipping label. Please print out the label and place the item back in its original packaging. Attach the label to the package and drop it off at your nearest drop off location. We will include more details about this in the return email.

How does your refund process work?

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Please Note: a 10% restocking fee will be charged for all returns.

Are there any exceptions?

For defective or damaged products, please contact us at the contact details below to discuss the next steps to take.

What if I have more questions?

If you have more questions, please email us at info@tesseract.watch.